The Management Information Systems(MIS) Support Package Sept 2006 - Aug 2007
What does it include?
- The annual maintenance licence charge from Capita for the Sims Core and Curriculum and Resources modules.
- Access via telephone, fax and e-mail to telephone-based support for technical and usage advice on the SIMS modules supported by the Sheffield MIS Team. Where required, site visits will be provided to resolve problems arising from calls raised by customers relating to the SIMS software.
- A remote access service to enable the MIS Team to resolve problems on users systems.
- Detailed instructions for all tasks that users may be required to perform in order to ensure the smooth running of the SIMS modules we support, as well as the electronic data exchanges between schools and the Children and Young People’s Service or the statutory returns for the Department for Education and Skills.
- Updates on all MIS related issues provided through the following means where necessary in order to assist schools in producing their statutory returns and carrying out essential annual procedures on their MIS system:-
Admin User Groups (Places are limited to two people per school)
Technical User Groups
MIS Newsletters
MIS Team Website
- Access to the Capita Support website for searching the Solutions Database.
- Support for schools for software upgrades as required.
- The MIS Team will provide technical support for the SIMS FMS6 Accountancy package. This support should not be seen as an alternative to the dedicated finance or bursarial support provided separately by the Children and Young People’s Directorate Finance Team.
- Disaster Recovery/Data Restoration - In the event of fire, theft, flood or other event beyond the schools’ control, the MIS team will provide on-site support to re-install the SIMS application, including restoring the schools’ own data where the school can provide an appropriate backup (see Schools’ Responsibilities)
- Remote access visits to servers to restore the Business to Business automated file transfer if this fails.
- Advice on the use of Internet and e-mail applications used for electronic data exchange between schools and DfES, Children and Young People’s Directorate, QCA and others, when used in conjunction with SIMS modules.
| Quick Links |
| Barnsley MBC |
| Calderdale MBC |
| Doncaster MBC |
| Leeds MBC |
| Nottingham MBC |
| Rotherham MBC |
| Sheffield MDC |
| Wakefield MBC |
| City Achievement Programme |
| Vacancies |
| Related Links |
| DCSF |
| Teachernet |
