Home - FAQ

Q. What is leaf?

A. leaf is a federation of LEA services available for schools and other educational resources in the region.

Q. Why should I use leaf?

A. Using leaf will ensure that you benefit from value for money services that are responsive to your needs, provide quality support and expert advice when you need it, ensure that you comply with statutory requirements.

Q. Why are there no prices on the website?

A. leaf does not include it's prices on the website for a number of reasons. Foremost amongst these is the need to keep information succinct and the large number of combinations made possible by our flexible packaging system. If you wish to know the cost of a particular package please get in touch with the relevant named contact.

Q. What is your data protection policy?

A. leaf respects your right to privacy and complies with the Data Protection Act 1998. Although we ask for certain details from you during the subscription and site-registration processes, leaf will not make these available to any third parties. Certain personal information is recorded by the standard operation of our Internet servers and by the interaction of users with our systems of communication. Information, such as the type of browser being used, its operating system, and your domain name and IP address, and the site you visited last, may be gathered and used in order to customise your online experience. Other uses of information include internal review of the number of users to the site, and communication with potential advertisers, but only by using the data of registered users in an aggregate and non-personally-identifiable form.

Q. How do I subscribe to one or more packages?

A. To subscribe to a package please contact the relevant named person. They will then set up an account for you (if you do not already have one) and give you further details. There is no limit to the number of packages that you can subscribe to.

Q. Who should I contact in the event of a query or complaint?

A. If the complaint/comment is about an individual service, please contact the relevant named person. If the comment/complaint is about leaf in general or the website please use the feedback form on the contacts page.

Q. What should I do if my question is not listed here?

A. If the question is about an individual service, please contact the relevant named person. If the question is about leaf in general please use the Feedback Form accessible via the menu on the left.

Q. Why does the site not appear correctly in my browser?

A. The site makes extensive use of Cascading Style Sheets (CSS) and may not appear as intended in older browsers. Nevertheless the content should still be accessible. If you are having problems please use the feedback form on the contacts page to let us know making sure that you include full details of the problem and the browser being used.